JJ
Johan J
1 reviews | Active since Dec 2014
08 Mar 2016, 12:23
Refusing to replace cellphone
I bought a Vodacom Smart Grand phone from your Vincent-East London, Eastern Cape store on the 01st of February 2016, I had the phone for about three weeks and it started going blank and switching off by itself, I ignored it but now it keeps on doing it, I only got the phone for over a month now, please replace the phone, I was phoned by Mandla who said I should take the phone to a Vodacom Store for assessment/repairs, I'm going to sit without a phone, the phone was faulty within 3 weeks time and now I have to wait for it to repair, no I need it to be replaced or I'll have to take a refund, consumer protection act 55 and 56
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Edgars's replyOfficial
09 Mar 2016, 14:54Hello jadrianj,
Thank you for bringing the above concerns to our attention.
As discussed telephonically please be advised as per terms and condition of the purchased mode.
The handset has 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged with a new one should there be any technical faults found.
However after 7 days the guarantee lapses and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs). The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report confirming their findings. If the fault id determines to be a factory faulty the unit will be replaced.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
As discussed telephonically please be advised as per terms and condition of the purchased mode.
The handset has 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged with a new one should there be any technical faults found.
However after 7 days the guarantee lapses and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs). The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report confirming their findings. If the fault id determines to be a factory faulty the unit will be replaced.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply09 Mar 2016, 14:54
Official
Hello jadrianj,
Thank you for bringing the above concerns to our attention.
As discussed telephonically please be advised as per terms and condition of the purchased mode.
The handset has 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged with a new one should there be any technical faults found.
However after 7 days the guarantee lapses and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs). The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report confirming their findings. If the fault id determines to be a factory faulty the unit will be replaced.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
As discussed telephonically please be advised as per terms and condition of the purchased mode.
The handset has 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged with a new one should there be any technical faults found.
However after 7 days the guarantee lapses and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs). The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report confirming their findings. If the fault id determines to be a factory faulty the unit will be replaced.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,