MM
Millicent M
1 reviews | Active since Feb 2016
04 Feb 2016, 23:02
Refusing to give back my money
On Friday 29 January 2016, I purchased skirt at Edgars Eastgate which I gave back on Monday as its wrong colour. I showed themy EFT slip as proof of purchase which they used to trace the sale and print out a copy of POP. After they refused to refundmy card claiming they wont refund me as I dont have Edgars slip. Yet I can prove I paid for the skirt. Edgars Eastgate customer service is pathetic and useless. The managers there make my query a joke and laughed at me. I was left u unattended. All I want is my money I gave back their skirt
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Edgars's replyOfficial
08 Feb 2016, 10:43Hello Milibay1974,
As discussed telephonically we are glad that your query has been resolved and you are satisfied with the outcome. We will definitely pass your gratitude to Lwazi the store manager as requested.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***
As discussed telephonically we are glad that your query has been resolved and you are satisfied with the outcome. We will definitely pass your gratitude to Lwazi the store manager as requested.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***
Edgars's reply08 Feb 2016, 10:43
Official
Hello Milibay1974,
As discussed telephonically we are glad that your query has been resolved and you are satisfied with the outcome. We will definitely pass your gratitude to Lwazi the store manager as requested.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***
As discussed telephonically we are glad that your query has been resolved and you are satisfied with the outcome. We will definitely pass your gratitude to Lwazi the store manager as requested.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***