TY
Tamara Y
1 reviews | Active since Feb 2016
15 Feb 2016, 13:06
Refused to refund money
I purchased two twin packs of bras. One set was fine. The other when I removed the \two pack\" label damaged the bra. I left the other label on. The manager was rude and completely disinterested in me and my complaint and refused to give my money back."
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Edgars's replyOfficial
15 Feb 2016, 14:03Hello tamaralynne,
Thank you bringing the above concerns to our attention.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. However just like any other company we have policies that are in place that governs the company. Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer.We will exchange or refund products provided that: o there is valid proof of purchase, i.e. till slip or gift receipt; o it is within 30 days of purchase; o it is in its original packaging or condition, i.e.; ( resalable condition).the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached
Please be advised that your query is submitted to the stores management team for further assistance. The complaint will be reviewed by management and feedback confirming resolution will be provided directly to you within the next 48 working hours.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GOShould you n
Thank you bringing the above concerns to our attention.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. However just like any other company we have policies that are in place that governs the company. Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer.We will exchange or refund products provided that: o there is valid proof of purchase, i.e. till slip or gift receipt; o it is within 30 days of purchase; o it is in its original packaging or condition, i.e.; ( resalable condition).the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached
Please be advised that your query is submitted to the stores management team for further assistance. The complaint will be reviewed by management and feedback confirming resolution will be provided directly to you within the next 48 working hours.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GOShould you n
Edgars's reply15 Feb 2016, 14:03
Official
Hello tamaralynne,
Thank you bringing the above concerns to our attention.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. However just like any other company we have policies that are in place that governs the company. Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer.We will exchange or refund products provided that: o there is valid proof of purchase, i.e. till slip or gift receipt; o it is within 30 days of purchase; o it is in its original packaging or condition, i.e.; ( resalable condition).the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached
Please be advised that your query is submitted to the stores management team for further assistance. The complaint will be reviewed by management and feedback confirming resolution will be provided directly to you within the next 48 working hours.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GOShould you n
Thank you bringing the above concerns to our attention.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. However just like any other company we have policies that are in place that governs the company. Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer.We will exchange or refund products provided that: o there is valid proof of purchase, i.e. till slip or gift receipt; o it is within 30 days of purchase; o it is in its original packaging or condition, i.e.; ( resalable condition).the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached
Please be advised that your query is submitted to the stores management team for further assistance. The complaint will be reviewed by management and feedback confirming resolution will be provided directly to you within the next 48 working hours.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GOShould you n