1 reviews | Active since Dec 2015
Refused to exchange size
Hi <br> My name is Wandile. Bought sneakers on Thursday, Saturday I decided to wear them so only to find out it's a small size I normally wear size seven but those Addidas sneaker were smaller and hurting me.<br> Sunday went to change them but sadly the manager refused tald me I can't since I have warn them.<br> For God sake I didn't realy understand the dude.<br> I also work with people and I'm the manager too. <br> Yet Edgars made it clear at back of their invoice slip when we can exchange and what can not be exchange, this is ridiculous only maybe it cause I was black I'm not sure.<br> I'll set you an example my Customer will call me and tell me he bought a take away buger with chips but when he got home there was No buger guess what I won't ask y or say yadayada I'll assist the customer though I know the meal was there but ill replace it.<br> Edgars disappointed me shame.
Thank you for raising your apprehensions with us. Please be advised we have referred this matter to the chain manager to address. We assure you concrete feedback will be given to you shortly.
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Customer Experience Team.
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Thank you for raising your apprehensions with us. Please be advised we have referred this matter to the chain manager to address. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
