mM
malebom M
1 reviews | Active since Oct 2011
31 Aug 2015, 11:13
refuse to refund for damaged goods
bought shoes at East Gate 1st time I wore them heel broke went to Melrose the manager at customer service said she was not going to take the shoes back or if they take them back I have to get a voucher , I do not want a voucher what else must I buy after they already proved their products are of low quality , just called East Gate and spoke to a rude lady who clearly needs training in customer service and telephone adequate was not helpful at all , please advise who should I see for my refund for the rejects I paid. Still have the box and receipts .
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
02 Sept 2015, 16:57Hello seshe,
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. We understand that not all items may be returned in the original condition and some might have a quality defect. Please visit the East gate branch with the box and the receipt and the store manager will evaluate the shoes and use his discretion. The decision taken by the store manager we cannot override.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. We understand that not all items may be returned in the original condition and some might have a quality defect. Please visit the East gate branch with the box and the receipt and the store manager will evaluate the shoes and use his discretion. The decision taken by the store manager we cannot override.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply02 Sept 2015, 16:57
Official
Hello seshe,
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. We understand that not all items may be returned in the original condition and some might have a quality defect. Please visit the East gate branch with the box and the receipt and the store manager will evaluate the shoes and use his discretion. The decision taken by the store manager we cannot override.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. We understand that not all items may be returned in the original condition and some might have a quality defect. Please visit the East gate branch with the box and the receipt and the store manager will evaluate the shoes and use his discretion. The decision taken by the store manager we cannot override.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,