Refuse to provide account statement
<p>I mailed ********** to request a statement as the last statement I received was in April 2016. 2 days later Hlengiwe rep**** saying that they cannot give a statement as my account is overdue or in arrears. I then rep**** to her mail stating that this is the first time I hear of this excuse & that I have ALWAYS received my statements whether there was arrears on my account or not. 2 days later again another person, Nonhlanhla rep**** giving me the exact same excuse! This is unacceptable!</p>
Thank you for bringing this matter to our attention. Please be advised once an account is handed over to the attorneys Edcon is restricted in providing any information on the account.
If you require any details on the account you will have to request information from the attorneys directly. Please note that the account has been handed over to DCH attorneys. Kindly contact them on ********** / ********** or email ********** for assistance.
Your reference number is ********** 383/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised once an account is handed over to the attorneys Edcon is restricted in providing any information on the account.
If you require any details on the account you will have to request information from the attorneys directly. Please note that the account has been handed over to DCH attorneys. Kindly contact them on ********** / ********** or email ********** for assistance.
Your reference number is ********** 383/GO.
Kind regards,
Edcon customer experience team,
***
All the contact details that you have just given me is blanked out. Kindly email me the contact details. I have also provided my contact details on facebook and no one has contacted me yet.
I have also CC'd the attorneys (I think thety are the attorneys) in the last email I rep**** on from Nonhlanhla.
All the contact details that you have just given me is blanked out. Kindly email me the contact details. I have also provided my contact details on facebook and no one has contacted me yet.
I have also CC'd the attorneys (I think thety are the attorneys) in the last email I rep**** on from Nonhlanhla.