CM
Chantal M

1 reviews | Active since Mar 2012

11 Apr 2015, 13:36

Refuse to exchange ONE day after purchase!

I bought some boxers for my husband and when I got home, realized that he also bought the same boxers. One day later I went back to Edgars to return it since I haven't even taken it out of the plastic bag and it was still in its original packaging! These two ladies refused to help me and just kept on saying that they do not exchange underwear even though they agreed that they could see I did not even remove it from the packaging. They were very unhelpful and I could see that they did not WANT to help me at all. I will close my account with Edgars and never support them again since they refuse to assist you once they got their money! Pathetic customer service!

0
Replies (1)
Edgars
Edgars's reply14 Apr 2015, 10:29
Official
Hello StopPoorService,

Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please be advised due to hygienic reasons we do not exchange underwear. This matter was referred to the store manager for intervention.

We apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team,
***