1 reviews | Active since Dec 2016
Refusal to refund my money
<p>On the 27th of October i made a purchase at Edgars boulders in Midrand for R250 via debit card they charged me twice for the same item as reflected on my bank statement. They requested i sent them my bank statement so they could see and they said they will investigate and get back to me. It has since been almost 2 months and to date they still have not returned my money, eveytime i do a follow up i am told head office is still investigating. </p>
We have received your concerns and apologize for the inconvenience caused by the matter. We sincerely apologize for the late response due to our site being offline. Kindly advise if the matter has not yet been resolved, we will like to therefore assist further and urgently. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologize for the inconvenience caused by the matter. We sincerely apologize for the late response due to our site being offline. Kindly advise if the matter has not yet been resolved, we will like to therefore assist further and urgently. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you for your response. The matter has still not been resolved and i am still waiting for my money.
Thank you for your response. The matter has still not been resolved and i am still waiting for my money.