REFUSAL TO HONOUR RETRENCHMENT CLAIM

I submitted a retrenchment claim to the Edgars Eastgate Store and then followed up on the status of the claim on 21 December with a Mirriam Mazibuko,who rep**** that they have sent my query to the store. I have heard nothing back from Mirriam ,however my December statement received today,shows account in arrears,and payment overdue? I suspected that the store conveniently lost my documents,so I sent through electronic copies again,to Mirriam. Can someone bother themselves to sort out my claim please.