1 reviews | Active since Sept 2015
Refusal to honor Insurance Contract
On September 29th I submitted a complaint to Edgars regarding a cellphone insurance claim that is not being honoured. I have sent them the proof I have that I have indeed purchased the insurance. I have since receive several responses from them acknowledging that I have app**** for the insurance, but sadly THEY have never processed my application for insurance and now they are expect me to pay all the arrear premiums (two years worth) before they will honour the claim. However, my monthly statements reflect cell insurance big and bold, but now I am being told that it does not cover the phone for which I am claiming.<br> <br> \Please be advised that you were insured on the system by the store but you were not billed for the service.<br> Kindly make your way to the store
As per our telephonic discussion, kindly take the enrolment slip to the store together with the claim documents so they may forward them to the cell phone insurance department. The cell phone insurance department will back debit you so they may be able to proceed with the claim process. We apologise for the overall experience, but they will only back debit the money that was supposed to charged on the account initially,
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
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As per our telephonic discussion, kindly take the enrolment slip to the store together with the claim documents so they may forward them to the cell phone insurance department. The cell phone insurance department will back debit you so they may be able to proceed with the claim process. We apologise for the overall experience, but they will only back debit the money that was supposed to charged on the account initially,
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***