Refusal to exchange/refund Jacket purchased

I had purchased a Puma jacket as a gift from Edgars.<br> The person who received the jacket then found the Jacket to be to big and Edgars would not alllow them to change it without the receipt they tried at Melrose.<br> <br> Eventually jacket was given back to me to return.<br> <br> I stood in the queue for over half an hour on Monday 26/10/2015.<br> When eventually I get service I was told they will not credit or exchange the jacket as it is over 30 days from date of purchase.<br> <br> I explained it was a gift and no other edgars was allowing them to exchange it without the receipt.<br> Manager on Duty came through and refused to do anything so I asked them what am I supposed to do with a brand new Puma jacket never worn they just refused.<br> <br> Terrible Service and it says on th board within 6 months in good condition which was explained to me only if it is damaged terrible service and experience with Edgars on this day.