HE
Helene E
1 reviews | Active since May 2015
20 Mar 2016, 13:06
Refusal to exchange damaged goods
On March 19, I bought a Yardley primer from Edgars Nelspruit CBD. It was faulty and I wanted to exchange it the next day. My request was refused as the store manager was out. This ******** decision was entrenched at Edgars Riverside, as the latter dis not want to amend the dicision of the former. I was advised to return to the store in two days, but rep**** that, as a journalist, I travel in the week and cannot. I was still not allowed to exchange the faulty product.
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Edgars's replyOfficial
22 Mar 2016, 10:55Hello Helene881217,
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused to you. Please be advised we have addressed this concerns with our in store management team you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused to you. Please be advised we have addressed this concerns with our in store management team you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply22 Mar 2016, 10:55
Official
Hello Helene881217,
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused to you. Please be advised we have addressed this concerns with our in store management team you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused to you. Please be advised we have addressed this concerns with our in store management team you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,