1 reviews | Active since Sept 2018
Refusal to close account and *****
I have repeatedly asked for my account to be closed, to no avail. I have recently found out that someone has app**** for a airtime contract on my name that I have no knowledge of. I waited at Edgars West street for an hour on the line with no answer from the call centre in August. The account is fully paid up. Terrible service and *****.
Thank you for making contact with us regarding the mobile content that is going off your account .Please accept our sincere apologies as the account is not closed. We have escalated your query for a cancellation and reversal of the fees . Once it has been done the account will then be closed by our financial services team.
***/GO
Kind regards
The Edgar's Customer Experience Team
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Thank you for making contact with us regarding the mobile content that is going off your account .Please accept our sincere apologies as the account is not closed. We have escalated your query for a cancellation and reversal of the fees . Once it has been done the account will then be closed by our financial services team.
***/GO
Kind regards
The Edgar's Customer Experience Team
***