1 reviews | Active since Aug 2016
Refusal to cancel services and triple billing on account - Refusal to acknowledge it nor refund charges
20.09.17 Edgars online statement as well as emailed statement show triple charging of service fees as well as Account Protection Plan. Call Center Agent Joyce refuses to assist. Triple or more of the same charges is in contravention of the NCR Act. Call Center Agent, Joyce has been asked to provide an email confirming her verbal refusal for official complaint to be lodged with the NCR. Ref no: ********** 1808/20
We apologise for any frustrations incurred, kindly be advised that the service fee query has been sent directly to the accounts team management for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***
We apologise for any frustrations incurred, kindly be advised that the service fee query has been sent directly to the accounts team management for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***