1 reviews | Active since Apr 2015
Refunds
<p>I am replying to the feedback I have received a week ago. You guys advised me that the matter will be resolved within 24hrs. Guess what? I still have not yet received my refunds of the monies I have been paying for since 2011. I called in again on ***and spoke to a lady by the name of Veronica, who advised me that I have to wait another 24-48hrs before I could receive my refunds. I will never refer any family memeber to your store. Please note that I am going to open a ***** Case against your company... </p> <p> </p> <p>Ref: EDRF-170 ********** 759 is another ref I was sent via sms. For how long will it take for this ac**** to be closed as I no longer want anything to do with Edgars? When will I receive my refunds from 2011 to date?</p>
We have escalated the complaint to the Edgars Protea Glen management to address as our valued customer is not happy that you have not received the refund promised on your account. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Protea Glen management to address as our valued customer is not happy that you have not received the refund promised on your account. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Protea Glen management to address as our valued customer is not happy that you have not received the refund promised on your account. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Protea Glen management to address as our valued customer is not happy that you have not received the refund promised on your account. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,