REFUND WAS SUPPOSED TO TAKE 3DAYS, NOW IT'S 3 MONTHS STILL NO REFUND!!

<p>I order items on Boardmans Online 3 months ago, some of the items were not delivered in the package. I called to to enquire about the missing items & I was told they were out of stock (funny enough the website didn't indicate that). I was then told that they will refund me for these missing items, refunded back to my account. This process was supposed to take 3 days, it was June, it's now September & that has never happenned. Everytime I call I'm told the matter is being escalated. I demanded to speak to a person who's responsible for my refund & I was given Mpho Malale who says the refund has been done on her side but it's sitting with the refunds department. She promised to do a follow up & call me back, which also never happened. This morning I called her again & she told me the same story. I asked her how long this process normally takes, she said 3 days, but now it's 3 months. What's going on here Edgars??? I'm really irritated by this. Resolve this ASAP</p>