AN
Ayanda N
1 reviews | Active since Dec 2015
22 Nov 2016, 12:33
Refund taking a century
<p>I made an over payment on my Edgars account when settling it, I've been trying to get my money back and I'm taken from pillar to post I've been told that my ID picture is not clear and for that reason alone I won't get my money back, I've emailed a number of ID copies and I'm still told that it's not clear and their call center is a nightmare they made me hold and hang up on me a couple of times and not to mention their *********** stuff!!! </p>
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Edgars's replyOfficial
01 Dec 2016, 10:07We are so sorry to hear about your unpleasant experience concerning your account.
We have escalated your query to our accounts department to investigate with regards to your account you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply01 Dec 2016, 10:07
Official
We are so sorry to hear about your unpleasant experience concerning your account.
We have escalated your query to our accounts department to investigate with regards to your account you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,