Refund STILL not processed after 2.5 months

I’d returned an item in early December and received an SMS immediately to say that the refund has been initiated.

I left it for about 2 weeks bc I thought eventually it would come through.

I’d then emailed them stating the situation, and got a call from one of the call centre consultants to ask me to send my bank statement regarding the relevant period.

I’d done that and she called me to say that I should go to the Cavendish branch and “just ask for the refund”. Believing in their competency I’d done just that but the customer service attendant said no it would be sent electronically.

I phoned them again gave my reference number etc. And the woman said she’ll get back to me by the end of the day. Up to this point, all my phone calls and emails had been responded to. By the end of the day she hadn’t responded.

I’d send a couple more email. Phoned a few times. And told them not to phone me bc there’s no hard evidence of what they’re saying.

In conclusion it’s been 2.5 months and this simple transaction STILL hasn’t been processed.