jS
james S
1 reviews | Active since Jan 2016
14 Jan 2016, 12:41
refund ****
Over the December holidays we went into an EDGARS store at Gateway to purchase some swimwear. Sandals. Shorts etc.<br> Unfortunately the sizes were too small.<br> I paid cash for my goods.<br> I kept the slip.<br> Took the clothes for a refund and too my surprise was given a gift card.<br> Is EDGARS so desperate to keep customers money they are forcing us to spend our cash in the stores. Limiting our rights or choices.<br> I want my refund in cash.<br> Jets refunded me cash.<br> Peps refunded me cash<br> ackermans refunded me cash<br> Than I get sent the policy. So does this not apply across the board for all stores under the one company?<br> Waiting for my money.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
17 Jan 2016, 14:27Hello vashi1,
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we do no enforce gift card on our customers. This query was forwarded to the store manager. Concrete feedback will be given to you shortly.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we do no enforce gift card on our customers. This query was forwarded to the store manager. Concrete feedback will be given to you shortly.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply17 Jan 2016, 14:27
Official
Hello vashi1,
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we do no enforce gift card on our customers. This query was forwarded to the store manager. Concrete feedback will be given to you shortly.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we do no enforce gift card on our customers. This query was forwarded to the store manager. Concrete feedback will be given to you shortly.
We apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,