Refund Run Around

On the 25th of Sept 2019 I bought makeup at the Mac counter Mall of Africa and the POS I was at suddenly switched off mid processing my payment. Then I was moved to another POS to process. Upon checking my bank statement I realised the payment actually went twice. Went back to the store the following day to alert their customer service and a call was logged with their CPT office reference no: ***7 and I was promised they will call mr back to get my refund. Fast forward a week later still no news O went back to enquire only to be told my call was closed and no reasons given. A new call was logged under *** now requesting my bank statement. Why such a run around for a refund ? now I have to be sent from pilar to post and frustrated for my hard earned money. I have grown to HATE Edgards with a passion I cannot be dealing with such incompetence and inconvenience. Can you get me what's due to me and stop with this MADNESS! This request will now be logged via my bank hopefully they will get better luck than me. Imagine all the people who do not have the liberty of getting a banker to sort this **** out! Please have respect for your customers.