Refund *******
<p>I am extremely unhappy with the service I got from Sandton City Mall and the call centre agent(Rachel). I returned an item on Monday and was told that the money would be refunded into my bank account but nothing has come through. What irritates me now is how I have to run after Edgars to get my money. When they took the money it happened instantaneously now they have to pay me back I'm being told about 15 days! This is honestly not on at all!</p>
We have escalated the complaint to the Edgars Sandton management to address with regards to the refund request. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Sandton management to address with regards to the refund request. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards.
Customer Experience Team
Call Centre: ***.