Refund requested due to poor products

I purchased the Kiehl's Clearly Corrective Dark Spot treatment on 19th of Dec 2019 and the Powerful Strength Line Reducing Concentrate as well. I've had a terrible reaction to the products and now had to consult with a dermatologist. I've made numerous calls and even posted a complaint via the Edgars website. No one has helped nor has there been a response to my complaint. I have my proof of purchase (used my debit card) and request for a full refund. The lack of responsibility from Edgars and Kiehl's is appalling.