VL
Vernon L
1 reviews | Active since Mar 2016
14 Mar 2016, 11:00
REFUND REQUEST - OVERPAYMENT ON A CLOSED ACCOUNT -
Good Morning<br> <br> I have spent almost 3hours on the phone with Edgars Customer Services trying to get my refund of an overpayment on my CLOSED Edgars acc paid back to me. I have emailed a letter stating my bank details and a copy of my ID. Now they want my 1 month bank statement, MY QUESTION WHAT FOR? I have provided my bank details (why would i give incorrect bank details) I AM NOT APPLYING FOR ANYTHING FROM YOU I WANT MY OWN MONEY BACK PLSE. I work 7 days a week and cannot take a day off just to go to the bank for a bank statement. I have supp**** you with my bank details. Plse refund my money!<br> <br> Thank you<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
15 Mar 2016, 11:36Hello V*****lot,
Thank you for making contact with us.
We understand that it was communicated to you on the 14.03.2016 that there is one supporting document missing in order to finalise your query. Please be advised that the bank statement is used to retrieve and allocate missing payments using a reference code that is only linked on your statement. Could you kindly provide us with your bank statement in order to resolve your query.
NB: Bank statement serves a reference for proof of payment.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
We understand that it was communicated to you on the 14.03.2016 that there is one supporting document missing in order to finalise your query. Please be advised that the bank statement is used to retrieve and allocate missing payments using a reference code that is only linked on your statement. Could you kindly provide us with your bank statement in order to resolve your query.
NB: Bank statement serves a reference for proof of payment.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply15 Mar 2016, 11:36
Official
Hello V*****lot,
Thank you for making contact with us.
We understand that it was communicated to you on the 14.03.2016 that there is one supporting document missing in order to finalise your query. Please be advised that the bank statement is used to retrieve and allocate missing payments using a reference code that is only linked on your statement. Could you kindly provide us with your bank statement in order to resolve your query.
NB: Bank statement serves a reference for proof of payment.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
We understand that it was communicated to you on the 14.03.2016 that there is one supporting document missing in order to finalise your query. Please be advised that the bank statement is used to retrieve and allocate missing payments using a reference code that is only linked on your statement. Could you kindly provide us with your bank statement in order to resolve your query.
NB: Bank statement serves a reference for proof of payment.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,