REFUND REQUEST / ACC no: ***09 1726 CVV: 177

Even after acknowledging that a refund is due to me, Edgars is failing to refund me. Attached is acknowledgment Edgars but failed to resolve in more than 2 months.

From: Charissa Barnabas <***> Sent: 07/10/2021 09:20 To: Enoch Moagi (ZA) <***ca>; Edgars Wonderpark (V066) <***> Cc: Vimla Naidoo <***>; Craig Glass <***>; Rene Naidoo <***> Subject: RE: REFUND REQUEST / ACC no: ***09 1726 CVV: 177 Good day I do apologise for any inconvenience the refund that was done in June as per trailing e-mail was not for you. I have checked the customers name against the documents you had submitted. In order for me to assist I would need the bank statement whereby it shows the transaction successfully off your account, as per the attached bank statement I cannot see any transactions for Edgars. @Edgars Wonderpark (V066) kindly provide the daily store activity report, The merchant slip & POS slip if have, with the explanation of the incident so I know what type of refund this is. Please can you treat this as urgent so I can process the refund for the customer. Thank you Kind Regards, Charissa Barnabas

Tel: +***5 Email:*** 15 Nollsworth Crescent | Nollsworth Park | La Lucia Ridge | 4051