BB
Brownbabe B
1 reviews | Active since Nov 2016
19 Sept 2017, 11:57
Refund Request
I paid an excess of over r2000 into my Edgars account on the 8 September. I was told to call the following week when payment will reflect and I can request a refund. I called and was told I need to provide, bank statement id copy and a letter requesting the refund, which I did. I got an email back the id copy isn't clear, so I resend another copy, now I'm told I need to send a colour copy of my id,
Why do I need to do this, I'm simply requesting my refund, my ID number is clear on the document what more do you need and why does it take 14-21 days
Please refund me my money urgently
Helpful (0)
Replies (5)0
Replies (5)
Edgars's replyOfficial
20 Sept 2017, 08:54Kindly furnish us your account or ID number on ***, so that we may liaise with the accounts team regarding the account refund request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply20 Sept 2017, 08:54
Official
Kindly furnish us your account or ID number on ***, so that we may liaise with the accounts team regarding the account refund request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
20 Sept 2017, 08:55Kindly furnish us your account or ID number on ***, so that we may liaise with the accounts team regarding the account refund request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply20 Sept 2017, 08:55
Official
Kindly furnish us your account or ID number on ***, so that we may liaise with the accounts team regarding the account refund request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
BB
Brownbabe B's updateReviewer Update
20 Sept 2017, 09:00And how long will this take before my money is paid to me, because I don't see my questions answered anywhere here.
BB
Brownbabe B's update20 Sept 2017, 09:00
Reviewer Update
And how long will this take before my money is paid to me, because I don't see my questions answered anywhere here.
BB
Brownbabe B's updateReviewer Update
20 Sept 2017, 09:00And how long will this take before my money is paid to me, because I don't see my questions answered anywhere here.
BB
Brownbabe B's update20 Sept 2017, 09:00
Reviewer Update
And how long will this take before my money is paid to me, because I don't see my questions answered anywhere here.
BB
Brownbabe B's updateReviewer Update
20 Sept 2017, 09:05ID ********** 120089
BB
Brownbabe B's update20 Sept 2017, 09:05
Reviewer Update
ID ********** 120089