Refund Policy on Tablets
<p>On 22/10/2016 I purchased 2 x Huawei T1 tablets at R1999 each from Edgars at Canal Walk. I purchased these tablets specifically so that my kids can play Pokemon Go. In the store they wouldn't allow me to test that this game would work on the tablets, so I could only test it after I made the purchase. When I got home I found that Pokemon Go doesn't work at all on these tables. No matter what I tried, the game simple would not load. I immediately took the tablets back to Edgards in the original packaging, asking for a refund, only to find that Edgards have a "no refund" policy on tablets. Now I'm stuck with 2 x R1999 tablets that I can't use for the purpose I bought them for. Is it not against the Consumer Protection Act to refuse to refund me?</p>
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Edgars's replyOfficial
31 Oct 2016, 10:18We must apologise for the unpleasant experience and the frustration caused in this matter.
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the cell phone is deemed out of box failure or the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply31 Oct 2016, 10:18
Official
We must apologise for the unpleasant experience and the frustration caused in this matter.
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the cell phone is deemed out of box failure or the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
's updateReviewer Update
31 Oct 2016, 10:26Firstly, the devices I purchased are tablets, not cellphones and there is no network provider involved, it was a simple cash sale.
You should explain your refund policy much clearer to customers, the sales person just told me that I can return it if I have any problem with it, which is obviously not the case!
's update31 Oct 2016, 10:26
Reviewer Update
Firstly, the devices I purchased are tablets, not cellphones and there is no network provider involved, it was a simple cash sale.
You should explain your refund policy much clearer to customers, the sales person just told me that I can return it if I have any problem with it, which is obviously not the case!