REFUND NOT HAPPENING !!!

I did an eft on the 29.01.2016 to a beneficiary in error EDGARS, when i contacted the accounts via email and phone i was told i need to send them a bank statement i bank with absa so i sent it off and was told its no acceptable as it just has edgars on it and not the account number , i phoned my bank and was told thats the way they do their statements and edgars need to look into their suspense account and locate the payment ...<br> i closed my edgars account last year so i do not understand why this is so hard to do i paid an amount of R496i into the following *** ***81182 - SJ HOLLAND , why cant this be located and absa say the money came off my account - this is beyond frustrating i just want my money refunded to me !!