Refund nightmare

<p>I paid my account in August via Internet banking and sent the proof of payment to the Jnb accounts department.</p> <p>No-one responded so I resent it three times and then waited. </p> <p> </p> <p>2 weeks ago I received a call saying my account is in arrears and that I must pay on that day, I explained to the consultant that I did pay and she said she would get her manager to mail me. No-one mailed me.</p> <p> </p> <p>I then went into the Gardens branch and paid both months and the ladies there contacted Customer Service on my behalf (the ladies working at Gardens are amazing and are not part of this problem) . They were told my issue has been escalated and that I would be called. No-one called.</p> <p> </p> <p>I called last week to find out what was happening only to be asked to send the proof of payment again and was given the incorrect e-mail address for one of the managers. I called back and was told to send everything to the Durban branch for a quicker response. I did and no-one called.</p> <p> </p> <p>I received an e-mail yesterday saying they received my proof of payment and that it would take 2-3 days to relfect, after amost a month??!</p> <p> </p> <p>I called Edgasr back and they put me on hold and then I was told I would be called once the refund is processed. I then received an e-mail asking for a copy of my ID, Bank statement and a letter stating the amount needed.</p> <p> </p> <p>What the hell! I queried this and was told I must adhere to this, I asked why these are needed only to be ignored yet again.</p> <p> </p> <p>How is this such a complicated process?</p>