AB
Ashley B
1 reviews | Active since Jan 2012
24 Mar 2015, 08:56
Refund my money!
I opened an Edgars account last year and only noticed recently that I had automatically been billed every month for Edgars club without ever agreeing to join. (+-R30/month). I cancelled as soon as I noticed this and requested a refund for all the other months I paid for this service.<br> <br> Call centre agent #1 told me this refund will be processed and refund would reflect on next statement. Received statement- NO REFUND. Call centre agent #2 would escalate to leader and call back next day...<br> <br> Fast forward over a week later- no response, no refund... What is going on?
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Edgars's replyOfficial
24 Mar 2015, 13:46Hello AshieB,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as feedback should have been provided where it was promised. Kindly be advised that your account query regarding the reversal of the club fees, has been forwarded to our accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as feedback should have been provided where it was promised. Kindly be advised that your account query regarding the reversal of the club fees, has been forwarded to our accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Edgars's reply24 Mar 2015, 13:46
Official
Hello AshieB,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as feedback should have been provided where it was promised. Kindly be advised that your account query regarding the reversal of the club fees, has been forwarded to our accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as feedback should have been provided where it was promised. Kindly be advised that your account query regarding the reversal of the club fees, has been forwarded to our accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***