1 reviews | Active since Aug 2015
Refund in a form of gift card
I bought a dress last week using debit card, when I retuned it today was told that they do not do cash refund/debit card refund but they issue gift cards. It is unfair to be forced to take gift card instead of cash which you can go out and buy something else somewhere else. Edgars is ensuring that their sales are not affected by items returned and like it or not you will come back to use their gift card in their shop instead of taking your refund somewhere else. This is nothing but unfair practice and violation of consumers right to choose where they want to use their money. On their refund terms and conditions (slip obtained on date of purchase) there is nothing indicating debit card /cash refund will not be given but gift card will be issued instead,as customer you can think twice whether to take item or leave it. Such act makes me conclude that Edcon(Edgars) is more concerned about their sales&profit and not concerned about consumers' satisfaction and robbing consumers.
Our attempt to contact you at 04:15 PM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is In its original condition and it is with 30 days.
Kindly be advised gift cards are offered to customers. However, we do not enforce them on anyone who requests for their refund. We apologise for the overall experience. Please be advise which store you visited so we may liaise with the store manager. Please revert to us on our email: *** or contact us on our toll free number: ***and quote your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 04:15 PM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is In its original condition and it is with 30 days.
Kindly be advised gift cards are offered to customers. However, we do not enforce them on anyone who requests for their refund. We apologise for the overall experience. Please be advise which store you visited so we may liaise with the store manager. Please revert to us on our email: *** or contact us on our toll free number: ***and quote your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***
