IS
Itumeleng S
1 reviews | Active since Nov 2012
12 May 2015, 15:39
refund for damaged goods
i went to forest hill mall at 10:00 returning damaged duvet cover with no slip, I told the manager Mduduzi Masango to refund me because I cant find something to exchange . they checked on the system and confirmed I bought in the shop on the 25 April 2015 but cannot find the slip online. I requested my refund , he told me I must phone head office , they cant assist me . I want my refund please , If I knew its damaged I wil kept my slip is not my fault.
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Edgars's replyOfficial
13 May 2015, 13:32Hello setabole,
Thank you for bringing this matter to our attention.
As per our telephonic discussion, kindly be advised that a cash refund can only be granted if proof of purchase can be provided as per our terms and conditions.
Since you have advised that you no longer have your proof of purchase, we unfortunately cannot grant a cash refund but as advised in store, we are glad to provide you with a gift card.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention.
As per our telephonic discussion, kindly be advised that a cash refund can only be granted if proof of purchase can be provided as per our terms and conditions.
Since you have advised that you no longer have your proof of purchase, we unfortunately cannot grant a cash refund but as advised in store, we are glad to provide you with a gift card.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply13 May 2015, 13:32
Official
Hello setabole,
Thank you for bringing this matter to our attention.
As per our telephonic discussion, kindly be advised that a cash refund can only be granted if proof of purchase can be provided as per our terms and conditions.
Since you have advised that you no longer have your proof of purchase, we unfortunately cannot grant a cash refund but as advised in store, we are glad to provide you with a gift card.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention.
As per our telephonic discussion, kindly be advised that a cash refund can only be granted if proof of purchase can be provided as per our terms and conditions.
Since you have advised that you no longer have your proof of purchase, we unfortunately cannot grant a cash refund but as advised in store, we are glad to provide you with a gift card.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,