PS
Pieter S
1 reviews | Active since Jan 2016
20 Jan 2016, 10:10
Refund for cancelled order not processed
I have placed an online order on 7 December 2015, for delivery as a Christmas present. <br> After the promised time for delivery had elapsed and I needed to leave Johannesburg on holiday, I cancelled the order (supplier out of stock) on 17 December, expecting a refund within the next 5 working days.<br> It is now 20 January 2016, and the refund has still not been processed.<br> I have followed up every week since cancellation of the order, with promises of escalation of the refund to various managers every week.<br> Order number: ***
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Edgars's replyOfficial
21 Jan 2016, 08:51Hello Pieter1025,
It is with great displeasure to hear that you haven't received your refund. That is certainly not the type of service that indicates our standards. Please be advised we have notified the Online manager of the longevity of this query. We assure you all concerns raised did not fall on deaf ears. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you haven't received your refund. That is certainly not the type of service that indicates our standards. Please be advised we have notified the Online manager of the longevity of this query. We assure you all concerns raised did not fall on deaf ears. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply21 Jan 2016, 08:51
Official
Hello Pieter1025,
It is with great displeasure to hear that you haven't received your refund. That is certainly not the type of service that indicates our standards. Please be advised we have notified the Online manager of the longevity of this query. We assure you all concerns raised did not fall on deaf ears. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you haven't received your refund. That is certainly not the type of service that indicates our standards. Please be advised we have notified the Online manager of the longevity of this query. We assure you all concerns raised did not fall on deaf ears. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,