REFUND FOR BEING CHARGED 2 CLUB CARD SUBSCRIPTIONS
So I had an Edgars account since I was a University student in 2004, last year January I went to Forest Hill Branch to ask that they reissue my club card which I wanted to use for movies, so instead of reissues the teller asked me if I would like to be upgraded to VIP club at a different fee but with more benefit, I said ok, she did and gave me a new card also told me I will need to wait for 48 hours for my card to be activated. Fast forward to July 2019 I looked at my statement and i notice something that was not right I was being charged for two club card subscription the other one is my old card and the other fee is the new card, ok I went to the Branch I was told no they will cancel the other card and escalate the matter for my refund, 2 month down the line nothing has been communicated, ok I went to use my card at the movies only to find out it still not activated 2 months after I went to complain and I've been having the card for 10 months and is not activated. Went back and also asked about the matter of the refund only to be told the previous person I talked to on the phone cancelled the card and never escalated the matter, and the current person said he is doing it and in 24 hours I will receive the case number that the matter has been escalated, we have passed the 24hours, weeks and guess what I havent even received that communication
Kindly note we tried contacting you telephonically at about 15:32 but we could not reach you. ( Unable to leave a voice message).
As per our records your Edgars club life membership was enrolled in 2004 and your club card was activated too. However the once off R30 fee that is required at Ster Kinekor was never paid.
In January 2018 your membership was upgraded to club VIP and your previous membership was not cancelled.
The cancellation process was conducted in July 2019 as requested.
NB: Both cards have been activated - however the once off R30 fee has never been paid. That is the reason you are unable to take advantage of the movie benefit. Kindly visit your most convenient Ster Kinekor to pay the R30.
Your refund has been declined as you were receiving monthly statements for almost a year successfully.
Below fine print is captured on your statements:
If we don't hear from you within 30 days of this statement we'll have to assume that all info is correct.
Below is a reference number generated for this query:
***/GO
Kind Regards:
The Edgars Team
***
Kindly note we tried contacting you telephonically at about 15:32 but we could not reach you. ( Unable to leave a voice message).
As per our records your Edgars club life membership was enrolled in 2004 and your club card was activated too. However the once off R30 fee that is required at Ster Kinekor was never paid.
In January 2018 your membership was upgraded to club VIP and your previous membership was not cancelled.
The cancellation process was conducted in July 2019 as requested.
NB: Both cards have been activated - however the once off R30 fee has never been paid. That is the reason you are unable to take advantage of the movie benefit. Kindly visit your most convenient Ster Kinekor to pay the R30.
Your refund has been declined as you were receiving monthly statements for almost a year successfully.
Below fine print is captured on your statements:
If we don't hear from you within 30 days of this statement we'll have to assume that all info is correct.
Below is a reference number generated for this query:
***/GO
Kind Regards:
The Edgars Team
***