Refund due- terrible service

Once again, completely unhappy with the Service from Edgars. On Sunday I had taken a product back to Edgars for a refund.

At the till, I was told that the money had to be returned on to my card, as it was a credit card purchase, however I used my Debit Card( I even showed them the card). After speaking to two people about this as their machine and picked up my card as a Credit card, it was clear I was not going to get a cash refund.

I asked how long it would take to reflect, and the cashier said "48hrs, but today is Sunday so I don't know"

It has been 3 days and I have not received my refund. I called customer service and have to wait for the store to figure out why this is taking so long.

This is all very frustrating as when I purchased the product, Edgars didn't have to wait 48hrs for my funds to clear.. yet here we are