PL
Penny L
1 reviews | Active since Apr 2009
21 Oct 2015, 11:29
REFUND DEBACLE
I closed my account and was not aware that I had overpaid by approx. R800. So I was advised they need to refund me but I have to provide excessive documents - a letter, bank statements and ID copy. I queried this as I wasn't sure why It was necessary. I had to do it but they did not explain in what format the documents need to be. Anyway, I called to check if I can use my Passport Copy as I was at the office and this is the only ID copy I had on file - they said it was fine. I then received a reply saying Passport is not allowed. Unacceptable!!!! <br> Then I was told my bank statements are incorrect - my branch is virtual and I do internet banking. I then sent the I.D. copy, 'correct' bank statements and received the following email (NOT AN AUTOMATED REPLY): \Dear Ms Lotz
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Edgars's replyOfficial
22 Oct 2015, 11:45Hello penns,
Thank you for raising your apprehensions with us. We can understand the frustration caused, but we have referred this query to the accounts department manager to address. We assure you concrete feedback will be given to you with regards to your refund. Please accept our sincerest apologies for the overall experience.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. We can understand the frustration caused, but we have referred this query to the accounts department manager to address. We assure you concrete feedback will be given to you with regards to your refund. Please accept our sincerest apologies for the overall experience.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply22 Oct 2015, 11:45
Official
Hello penns,
Thank you for raising your apprehensions with us. We can understand the frustration caused, but we have referred this query to the accounts department manager to address. We assure you concrete feedback will be given to you with regards to your refund. Please accept our sincerest apologies for the overall experience.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. We can understand the frustration caused, but we have referred this query to the accounts department manager to address. We assure you concrete feedback will be given to you with regards to your refund. Please accept our sincerest apologies for the overall experience.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,