1 reviews | Active since Apr 2014
Refund
On Thursday the 3rd of April I decided to call your customer care line to find out if I can get my refund and the person I spoke to said to me as long as I can provide proof that I bought the jeans at Edgar's I shouldn't have a problem in getting my money back at a Edgar's store of my choice. Therefore yesterday evening I went to the Edgar's in Eastgate to return the jeans with the card I had used to purchase the jeans I also printed a statement for that day as proof that the jeans were indeed bought in Edgars so that it would be easier for the purchase to be tracked on the system so that I can get my refund and I was disappointed to say the least.<br> <br> I was \helped"by a Nhlanhla and Operations Manager Glen. I was kept waiting while they tried to get hold of Jason (Admin Manager) who was supposed to make the call as to I get a refund or not. I waited for half an hou"""
Our attempt to contact you at 10:35 AM was unsuccessful.
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please be advised our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is in its original condition and should be within 30 days warranty. The original proof of purchase is required, and if the customer does not have the receipt and the item still has price tags, then a gift card will be provided.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Our attempt to contact you at 10:35 AM was unsuccessful.
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please be advised our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is in its original condition and should be within 30 days warranty. The original proof of purchase is required, and if the customer does not have the receipt and the item still has price tags, then a gift card will be provided.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,