TA
Tsholofelo A
1 reviews | Active since Feb 2017
07 Feb 2017, 10:35
Refund
<p>My Name is Tsholofelo Aphane</p> <p>i have a refund amount of 1400 from my edgars account . i have been trying to get my frefund from March 2016 send them all the decument request tried to follw up with the call center i will be transfed from one dept to another . till today still awaiting my refund. Bad Service</p> <p>Tsholofelo Aphane</p> <p> ********** 734</p>
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Replies (4)0
Replies (4)
Edgars's replyOfficial
08 Feb 2017, 10:19We have escalated the complaint to the Edgars Sandton mall management to address as our valued customer stated that the refund requested has not been conducted on the account. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply08 Feb 2017, 10:19
Official
We have escalated the complaint to the Edgars Sandton mall management to address as our valued customer stated that the refund requested has not been conducted on the account. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
08 Feb 2017, 10:31We have escalated the complaint to the Edgars Sandton mall management to address as our valued customer stated that the refund requested has not been conducted on the account. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply08 Feb 2017, 10:31
Official
We have escalated the complaint to the Edgars Sandton mall management to address as our valued customer stated that the refund requested has not been conducted on the account. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
08 Feb 2017, 10:32Our sincere apologies .Please find the following correct reference number and discard the previous one. ***/GO.
Best regards,
Edgars's reply08 Feb 2017, 10:32
Official
Our sincere apologies .Please find the following correct reference number and discard the previous one. ***/GO.
Best regards,
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Tsholofelo A's updateReviewer Update
08 Feb 2017, 10:39hi
what is the turn around time
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Tsholofelo A's update08 Feb 2017, 10:39
Reviewer Update
hi
what is the turn around time