MR
Mosimanegape R
1 reviews | Active since Nov 2013
30 Dec 2016, 19:05
Refund
<p>I got a Chanel fragrance as a gift and a gift receipt. I went straight to the Red Square Store in Sandton where the fragrance was bought and I asked for money back since I don't like or want the fragrance. The staff and the Store manager in Red Square Sandton turned me back by saying they can not take the product back unless they can sell it for me, then I asked them what was the gift receipt for?,if they can not take their product back. Probably from now on I can't shop for gifts in any of the Edgars or Red Square Store since you guys don't I want take your products back. </p>
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Replies (2)
Edgars's replyOfficial
31 Dec 2016, 11:36We thank you for bringing this matter to our attention. We have escalated the complaint to the Red square Sandton management for actioning accordingly as you returned the Chanel fragrance in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. Kindly be advised that we also have policies regarding the exchange of cosmetics as per the store explanation to you . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply31 Dec 2016, 11:36
Official
We thank you for bringing this matter to our attention. We have escalated the complaint to the Red square Sandton management for actioning accordingly as you returned the Chanel fragrance in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. Kindly be advised that we also have policies regarding the exchange of cosmetics as per the store explanation to you . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
31 Dec 2016, 11:36We thank you for bringing this matter to our attention. We have escalated the complaint to the Red square Sandton management for actioning accordingly as you returned the Chanel fragrance in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. Kindly be advised that we also have policies regarding the exchange of cosmetics as per the store explanation to you . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply31 Dec 2016, 11:36
Official
We thank you for bringing this matter to our attention. We have escalated the complaint to the Red square Sandton management for actioning accordingly as you returned the Chanel fragrance in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. Kindly be advised that we also have policies regarding the exchange of cosmetics as per the store explanation to you . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,