REFUND

<p>I visted edgars jubilee mall on saturday to purchase shoes for my daughter,the lady asked me if i had thank you points,which i did not have, but my husband told her he has an a account with them but we did not want to use the account but cash instead she said its fine she will use it for points only ,but for a moment she was pazziled but did not say anything to us,she asked for my debit card and i gave to her. so i went to customer service to wrap some of the gift i bought lady who assisted me told she had no box,told herits fine she can doit without a box , i could see she did not want to assist me,she kept on complaining about how is it going to look like, I her its fine she must do it without a box,ignored her and left. only to found the shoes do not fit my daughter I took them back same day, while i was on queue some lady also working in the store assisted some lady who was at the back of the line i asked but she laughed and responded its lay bye, so i asked her did you see a need of you notifying us because the person you took was at the back of the queue,She ignored me like they usually do and laughed with the customer she was assisting , so the lady who assisted was moody i greeted her she did not respond, ooh well its fine i ignored her. she asked for my husbands acoount i askedher why as i paid cash not with an account, she rudely responded sister can i have the card? ooh well i was suprised for what? we gave her her the card and she told me she refundedthe transaction back to the account i asked her why? she said simply because youused the card to buy this shoesi tries showing her the sms shewas not intrested,iasked for the manager, she said she was not there. and left me standing on the till. her number laughed as thats what they do best. LAUGH AT US customer. I left and while i was walking i turned my back i found them laughing at me again with the lady who left me on the till. So my Question is, is it how Edgars staff members are suppose to treat their cutomers? I dont think i will ever visit the branch. </p>