Refund

On the 27 of April 2022 i made a lay bye on a pair of sneaker. On Tuesday 20 july i paid them off. When i was supposed to be given my purchase i was told that i can't take it, as it will be investigated. I was not treated fairly as a customer. My purchase was taken from me on tueday due to their own investigation till now , with no feedback as to what is going on. This purchase was restricted to me by Pine the store assistant manager. On Friday 22 i asked for a refund as i was not happy with my treatment within the store. Customers service is something they do really lack in the store. The was no sense of urgency in this matter and they did care as to what was going on with purchase. I request for a refund which they refused to do. Mantsadi the credit manager took me from pilar to post knowing very well she has no intention of refunding me. She had me waiting for her and what ever she was doing was far more important than hearing me out so she can assist. Edgar's Clearwater now has my purchase or my money which they have on intention of refunding. I am tired of reason with people who have no intentions of doing so.