Refund

I made a purchase at the Estee Lauder counter at Edgars East Gate on Friday 17 November 2017, I paid and received an eft voucher showing the transaction was successful. I then requested a slip and they were unable to print one. I was then told the transaction didn't go through, the amount was debited from my credit card and showed successful on the eft voucher. Customer service then insisted I pay again and the amount will be reversed by midnight should it go through twice. Saturday I was contacted asking if i received my funds which i did not and was told i'd be called back. Monday I had to call Edgars myself, it's no the 22nd November and my money has not been credited. If this was a damn account payment edgars required, they would expect their money yesterday.. ABSOLUTELY PATHETIC customer service and staff.