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nwabisa N
1 reviews | Active since Dec 2013
11 Aug 2015, 06:18
Refund
I bought clothes on Saturday n had to return some of them as they where small and Edgars didn't had the correct size,to my surprise I was told by an unfriendly cashier that the money won't be refunded into my account instead they will give me Gift Card even when I provided a till slip n clothes still have tags on.I was told that Bull which does not make sense to me,honestly I don't need a Gift card that is enforced on me.
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Edgars's replyOfficial
12 Aug 2015, 15:52Hello Siphesihle1,
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we do offer our customers gift cards, however, we do not enforce it on those who don't want them. We apologise for the overall experience. Please visit the store and the store manager will assist you.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we do offer our customers gift cards, however, we do not enforce it on those who don't want them. We apologise for the overall experience. Please visit the store and the store manager will assist you.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply12 Aug 2015, 15:52
Official
Hello Siphesihle1,
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we do offer our customers gift cards, however, we do not enforce it on those who don't want them. We apologise for the overall experience. Please visit the store and the store manager will assist you.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we do offer our customers gift cards, however, we do not enforce it on those who don't want them. We apologise for the overall experience. Please visit the store and the store manager will assist you.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,