AL
Ayesha L
1 reviews | Active since Jul 2015
16 Jul 2015, 09:24
Refund
I went to Edgars to have a pair of boots return for my cash money however I was told that I can't get my money back I must take a voucher which I don't want cause I paid cash for it I did not like what they told me I want my money back I don't want a voucher. I don't seem to know the problem is because I had the slip
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
18 Jul 2015, 12:22Hello Ayesha@04,
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customer. We only refund or exchange provided that there is a proof of purchase, the item is still in its original condition and it is still within 30 days. Please note we do not enforce gift cards on customers who request their cash. The store manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customer. We only refund or exchange provided that there is a proof of purchase, the item is still in its original condition and it is still within 30 days. Please note we do not enforce gift cards on customers who request their cash. The store manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply18 Jul 2015, 12:22
Official
Hello Ayesha@04,
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customer. We only refund or exchange provided that there is a proof of purchase, the item is still in its original condition and it is still within 30 days. Please note we do not enforce gift cards on customers who request their cash. The store manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customer. We only refund or exchange provided that there is a proof of purchase, the item is still in its original condition and it is still within 30 days. Please note we do not enforce gift cards on customers who request their cash. The store manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,