Reference ***/GO. still not sorted

<p>My ID Number: ********** 004083</p> <p>Account holder: Christelle Scheepers</p> <p> </p> <p>I have left numerous complains about policies that was billed to me which I did not approve. I have sent messages on Hello peter. I have emailed your accounts department with the reference as mentioned on the title. I phoned the call center and all I get told is that I must send an email and they will look at this and no one comes back to me. I cant believe how this big company have such a lack of customer feedbac****!</p> <p>I left a complain about Policies billed to my account which I did not take out. I went to the Vaal mall branch during last year to purchase clothing. The cashier asked me if I would be interested in taking out some policies that Edgars provided. I said Edgars can email me the documentation so I can read thru this. He printed a slip asked me to sign for permission for Edgars to send me these documents and I left. I never received any emails with documents that I must complete. </p> <p> </p> <p>I pay a set amount of R500 (unless I receive an SMS that shows I must pay more ) every month to Edgars so don’t really go thru statements to see the instalment so never saw all these policies I was billed for . I went thru the statement last month as I realized this amount keeps staying high even thought I purchase less and do pay my instalments and that’s when I saw that I have been paying all of these policies. </p> <p> </p> <p>How can Edgars bill me for this without my consent? Surely I must sign documents and approve all of this? I didn’t even receive my policy numbers or any information on how these policies work. I am sorry but I feel this is total ***** and I want to be refunded every cent I wasted on policies that I did not even sign for. </p> <p> </p> <p> have been a customer of Edgars since 2009 and I would love to continue shopping at Edgars on my card but I don’t feel confident shopping there if they just add other things on my account.</p>