Ref No ***/GO

I lodge a complaint on 21 Dec 2015, Edgars responded by giving me the above reference and said I can expect feedback soon. Since then I haven't heard anything.Contacted the customer service today,she said Patricia Langa is working on my account and I should phone the accounts dept on ***, they referred me back to collections. I spoke to Nabuyi Zulu and she will once again lodge a query for me to customer service. I've been trying to get hold SOMEONE to speak to me regarding my issue since 18th of December and everyone is just passing the buck and keeps on telling me that someone will come back to me. Today, Patricia Langa is in a meeting and I cannot speak to her. I requested Nabuyi Langa arrange for a letter stating the date I've opened the account and that it was inacative since 2008 as well as that I have NOT opened another account with you since that time. I need this on an Edgars letterhead. On e-mail in PDF format, not mailed as it can get lost. I've already lodged a complaint on NCR, CPA and the Ombudsman, I'm just waiting for them to open in January, lets see what happens then