1 reviews | Active since Jul 2014
REDSQUARE SANDTON HUMILIATION
<p>I still can't believe the humiliation l suffered this evening at REDSQUARE Sandton City. The lady couldn't let me buy using my account without first asking for my name, surname, address and my ID. I had to show her a copy of my passport, she started telling me about ***** really. 10 minutes after leaving the shop, l couldn't stomach what had happened and went back to return what l had bought. Am really ****ed off with this incident and will be closing this account fast.</p>
Thank you for bringing this matter to our attention.
We must apologise for the unpleasant experience, We have raised this incident with the store manager however please be advised should the cashier suspect ***** they have the right to question the customer base on the account inform to confirm it is indeed the accounts holder, please be advised this process is not meant to offend any of customer.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention.
We must apologise for the unpleasant experience, We have raised this incident with the store manager however please be advised should the cashier suspect ***** they have the right to question the customer base on the account inform to confirm it is indeed the accounts holder, please be advised this process is not meant to offend any of customer.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
I know it's not your company's policy to ask for personal details from customers so please don't bull**** me. I want to know why she chose me. Was l looking like a ***** or what? I was insulted. I was offended. I was humiliated. I went through emotional stress the evening it happened and here you are defending the cashier!
I know it's not your company's policy to ask for personal details from customers so please don't bull**** me. I want to know why she chose me. Was l looking like a ***** or what? I was insulted. I was offended. I was humiliated. I went through emotional stress the evening it happened and here you are defending the cashier!
Still waiting for an APOLOGY on the below from Edgar's after 7 months. All you care about is payment of my account NOT how l was treated.
I still can't believe the humiliation l suffered this evening at REDSQUARE Sandton City. The lady couldn't let me buy using my account without first asking for my name, surname, address and my ID. I had to show her a copy of my passport, she started telling me about ***** really. 10 minutes after leaving the shop, l couldn't stomach what had happened and went back to return what l had bought. Am really ****ed off with this incident and will be closing this account fast.
Still waiting for an APOLOGY on the below from Edgar's after 7 months. All you care about is payment of my account NOT how l was treated.
I still can't believe the humiliation l suffered this evening at REDSQUARE Sandton City. The lady couldn't let me buy using my account without first asking for my name, surname, address and my ID. I had to show her a copy of my passport, she started telling me about ***** really. 10 minutes after leaving the shop, l couldn't stomach what had happened and went back to return what l had bought. Am really ****ed off with this incident and will be closing this account fast.