RedSquare- Old stock shipped, dented packaging and seal broken.

Hi there,

I recently lodged a complaint about my online purchase from RedSquare. You did address my missing Clinique gift as it was an error on your side. I am however still disappointed with my products. I did raise the concern of my goods being damaged but you did not respond to that via email.

My Lancome (R390 by the way) mascara's box was dented and bent and the biggest worry was that the actual product's seal was removed. Ie. I will have no absolute assurance that my product has never been opened and contaminated or used. This is quite unacceptable and disappointing. I can literally see the glue where the seal was removed. I don't understand why your staff would purposefully remove the seal?

My Lancome skin care was luckily still in it's plastic wrapping but your staff removed all stickers from it, leaving an unappealing sticky mess on the plastic and the same yucky mess on my mascara box. I feel disappointed to give these products as gifts.

I also feel as though you ship old stock as previous items that I have ordered for my mom andI were tacky when we opened and used them. I have app**** my Lancome mascara, which looks tacky, and therefore I know it cannot be returned.

I feel as though you let the Lancome and Clinique brand down.

I don't feel comfortable purchasing from RedSquare again.

I honestly just ask that you please have better control over your products being shipped out as these products are quite expensive. I have used enough high end products to be able to tell when a product is old and tacky in texture.

Please take better care of your online orders.

Thank you. Kind Regards Order nr. : ********** 61