1 reviews | Active since Jun 2016
Red square tester drama
<p>So I recently got back from Cape Town to Port Elizabeth and I decided to go down to baywest and check the makeup at red square and see if they had any new makeup brands like 'benefit' but clearly this wasnt canal walk so I just checked out what was there. . And tried to 'test' some highlighters and bronzers from catrice.. as i was testing it one of the female staff members came up to me and started yelling about how theres no testers for those so I said okay il test something else and at the bottom it read tester so i tested out this bronzer and she came up to me and told me "i told you theres no testers if you open any of our stock you pay for it" the way she treated me i literally thought she was about to attack me i even asked her are you about to attack me .. so she tells me no she just told me theres no testers but then she pulls out a tray of testers so i was very confused about that so i asked her why didnt you show me where the testers actually are and she said "why didnt you ask" honestly because of how she treated me i will not be going back to that store I was really disgusted by how she spoke and treated customers</p>
We must apologise for the unpleasant experience in store I assure you we have addressed this matter with the store manager regarding the service received. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ********** 455/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the unpleasant experience in store I assure you we have addressed this matter with the store manager regarding the service received. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ********** 455/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
