1 reviews | Active since Jul 2015
Red Square - still no refund
This is my 3rd report on the same problem. First was on 8th July and again on 17th July.<br> I tried to purchase online at Red Square on Monday 6th June. <br> <br> I got no order number, no tracking number and obviously no product. However my bank acc was debited 4 times with the amnount of R885.00 each time <br> <br> They have rep**** on this site saying they will correct . Their reference number is ***/GO<br> <br> Despite numerous phone calls and e mails to this firm I still have not had any refund. The last person I spoke to 2 days ago asked me to be \patient". My patience has now worn out. It is now 24th July and I am still waiting for a refund. I have sent them copies of my bank statement 3 times to prove the debits.<br> I think it now time to take this matter further as I am not getting any feeback from Edgars. It is now 16 days and I want my refund of R3540.00<br> <br> """
Thank you for notifying us of the overall experience. We can understand the frustration and the inconvenience caused. Please note the red square online team is in receipt of this query and once the amount is refunded, you will be notified. This is a matter of priority on our side. We must sincerely apologise
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Thank you for notifying us of the overall experience. We can understand the frustration and the inconvenience caused. Please note the red square online team is in receipt of this query and once the amount is refunded, you will be notified. This is a matter of priority on our side. We must sincerely apologise
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
