Red Square refunds - nonsense

<p>I made an order on the 26.10.2016 for a cologne on the red square site, immmediately i realised it was for the wrong product I called to cancel. To this day 12.12.2016 I am struggling to get a refund on my edgars account always calling being given reference and put on hold for hours and hours.</p> <p>Reference one ********** 378/BO first Spoke to a guy named Sipho and said that the refunnd will be done on on the day and will see the credit in my Nov statement that did not happen and now it is december call in and apprarently no update was done on the reference, I assume Sipho **** to me. Today I spoke to some lady who refused to give me her name and made me hold for minutes saying she was getting the manager.</p> <p> </p> <p>I am frustrated about red sqaure services and the call centre team. Can someone just assst in getting the message through to them to refund my account and tghe interest Edgars has charged me fro the amount ove rthe 2months</p> <p> </p>